“Don’t be afraid to give up the good to go for the great.”
“The information about who we are as a company is best found in the minds and hearts of those who work here.”
“The main thing is to provide the best service possible. You should always be thinking about how you can do it better.”
“Leaders get out in front and stay there by raising the standards by which they judge themselves—and by which they are willing to be judged.”
“I’m not afraid to compete. It’s just the opposite. Don’t you see that? I’m afraid I will compete—that’s what scares me. That’s why I keep on innovating.”